Apr 16, 2018 Find more about 'I can’t play some video and audio files stored in my External SD card with my device' with Samsung Support. FAQ for Samsung Mobile Device. Find more about 'I can’t play some video and audio files stored in my External SD card with my device' with Samsung Support. Some file formats are not supported depending on the. Why can't I put a 4.5GB file on a 64GB drive? We can not only solve the mystery of the stubborn file but show you how to fix it in the process.
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Hi everyone,Before I start I should say I should probably post this on the Microsoft forums as well but I want to post it here first.I have a 64gb Samsung evo Micro-SD card and have had it for a few years, recently my Samsung Galaxy S7 stopped detecting the SD card, after many restarts, I plugged the SD card into my PC and it said I needed to format it before I was able to use it. I was a bit confused at first but seen as though I don't have very much important data on it at all I decided to go ahead with the format. I wrote them an e-mail but they want me to send the sd card to the netherlands which i reject because there are passwords and ssh-private keys on the sd card.They told me to cut 50% of the connectors which does not really solve my problem because the card is still readable.This morning my 2nd Evo micro SD card broad (but this card was much older).Evo Cards simply seem to have a bad quality because they live so short and since the support is so bad I am not sure If I will ever buy an Samsung EVO SD card again.But thanks anyway for the info with the support email address.
Hi all, I'm new to the forums.I'll thoroughly go over what happened so someone will hopefully catch on some detail and tell me what mistake I made or what's wrong with my sd card now. Please bear with me and thanks in advance to anyone who takes the time to read this, and/or respond.About 2 weeks ago I purchased a Sandisk 128gb SDXC Class 10/UHS-1 micro sd for my windows tablet from eBay. When it arrived I inserted it to my device and transfered all non-program files to it (Music, Videos, Documents, Pictures, Folders) in order to save space on my tablet.
I also set the micro sd to be the default location for downloads, pics, videos, etc. It all worked perfectly as expected.A few days ago, on a relative's connection, I was downloading music, surfing the web and what not. Then I wanted to download a game OST, and since I did not have winrar installed, I went ahead and installed it. Naturally, it was saved in my downloads' folder (in the sd), and installed to my tablet. I went ahead and downloaded the OST (The site I got it from was safe, and this wasn't piracy so no problems there.)Well, here's the hard part; after the download finished, I opened the rar file and I wasn't able to view it, there was only an error message inside, no files. Tried to extract anyway. Downloaded it a second time, this time extracted to my tablet, and still nothing.
Third try; I download to my tablet, Now I could see the files in the.rar file. So I extract to my tablet aswell, and I transfer the mp3's to my sd. Now I try to play them on XBox Music app, though not all of them work. The ones that dont work gave me a 'file format not compatible or corrupted' error message. I tried to play them on Windows Media Player, and it worked better than on the Xbox Music app.In that moment I thought it was nothing, shrugged it off and let it go.Then.
I come back home, get curious with it again, and kept trying to play the music files. I think at this point I may have gotten a message for my external storage, to analyze and repair, so I accepted hoping for the best. After it was done, I didn't think much of it so I played my other music I already had. Well turns out I couldn't because the formats had changed to an unreadable format, along with all other files in my sd. It's a shame 'cause I hadn't backed it up.
So I went ahead and deleted them. I think now it may have been related to that repair message.The next day I found that OST again under my tablet's downloads' folder where I had last placed it after the third try of downloading it. I tried playing it directly from my tablet, and it worked perfectly.
I put some other songs on my sd, and it was the same as the day before, sometimes they worked, but mostly errors of file corruption/wrong file format. I pasted the OST to the sd again and it got mostly error messages, though 2 songs worked (on and off with error messages when I tried to play them). So doing this i singled out the possibility that it was the OST the one with the problem, or my Music apps. The problem was with my micro sd.This is where I'm at today: can't stably play music from my sd, view pictures (it gives me an error of wrong file format), and I'm pretty sure I can't open any other type of file format in a software without risking to get an error message.I'm sure that if the card were formatted, it will go back to normal.
My worry is though that formatting is useless if the same thing will happen again, so I came here for help or advice on what could have happened.Help?Also, directions on how to format this particular micro sd card are greatly appreciated! Hi Cowbait,Dear member of SanDisk Community, welcome.Please, analyze the following:1- Clean the pins of the card, and device slot, with isopropyl alcohol (or also, the medicinal).2- If still bad: test your card, microSDXC 128gb Class 10/UHS-1, in other laptops, directly to its port-card.3- If still bad: in Start / My Computer, on the card icon, click the right mouse button, and then click in Properties/Tools/Error Checking and Repair.4- If still bad: try formatting with (free): USB Flash SD Formatter 4.00,Luck, and then you tell us, what happened, please.Regards, Alfred. (Google translated). Hello!Thanks for the quick reply, and excuse this late replyI skipped step 1, as I literally got the micro sd out of the box and inserted it directly in my tablet.
So there's no chance that it needed its pins cleaned.I followed with step 2, then at step 3 it seemed to work slightly better. Though I'd rather format for complete peace of mind.What options should I select in the program you provided in order to format a sandisk 128gb SDXC Class 10/UHS-1 micro sd correctly?Attending your response with most sincere gratitude. Oh hello,I actually looked into this H2TestW software, just to calm any doubts the sd were fake. These are the results I got:Warning: Only 127498 of 127968 MByte tested.The media is likely to be defective.7.4 GByte OK (15662016 sectors)117.0 GByte DATA LOST (245453888 sectors)Details:6.2 MByte overwritten (12800 sectors)0 KByte slightly changed (.
Hi Cowbait,If still bad, you can try with these apps portable (free), if it's fake:- It's similar to H2testw, but has a quick option, and takes minutes: USB Flash FakeTest,- To obtain the internal data of the UFD, you can use the apps (free): USB Flash ChipGenius,USB Flash DriveLetter,USB Flash Deview,If the above steps have not solved the problem, do not grieve more:Contact SanDisk Technical Support who will replace the device, if it's authentic and is within warranty.Link:Luck, and then you tell us, what happened, please.Regards, Alfred. (Google translated). Hi Cowbait,I came across your problem as I was searching some 128gb micro SDXC Cards and sadly may be able to help you.
I was caught by SD micro disks on ebay which looked ok and good value and had similar problems.They worked well at first and then as the card began to be filled up problems accessing photos and video clips started. Reformatting cleared it but again started going wrong as card filled up.Took me quite a time of investigating before I found the problem.I too used h2testw and I got similar results as you did but it still read as a 128gb card.What happens in a fake is that it is a micro SD Card but of poor quality with only say 7Gb of memory as in your case but the headers have been altered to read 128Gb. The packageing is often of a good quality and looks genuine.Then as you load up to 7Gb all works ok but after that any further downloads rolls back to the first area of the chip and overwrites your data corrupting it.Your problem sounds exactly like what I was caught with and from EBAY. I wouldnt buy from them at all and would us a reputable store (Like Currys PC World and have had no trouble since)There are quite a bit of info about fake sd cards on the internet if you Google it.Hope you get sorted out, but looks like you may have to find a good one some where else and put it to the test before useage.Best RegardsJim.
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